Setup Auto Responders for Commonly Asked Questions
Getting the same questions from customers over and over?
Bottle now lets you automatically respond to messages that contain specific keywords. This helps customers get answers instantly and eliminates the need to manually reply to repetitive texts.
How to set up an auto-responder
Open the Automations tab
Click + Automation
Select Workflow as the automation type
Name your automation
Set the trigger to Receive SMS
Choose Match Text and select a condition operator
Enter the keyword or phrase you want to match
(Optional) Add additional conditions to match multiple keywords
Enter your auto-response message
Click Save
That’s it. Your customers will now receive instant answers to common questions, and you’ll spend far less time responding to repetitive messages.