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How to skip an order for a customer.

  • 11 mths ago

https://www.loom.com/share/5f2342b8d28d46a6bc3eb0ab6862e16c?sid=d5f1b912-47c3-4218-8f33-1d9aa61451c6

 

How to Skip an Order for a Customer

  • Accessing Customer Profile:
    • Navigate to the customer's profile page.
    • Use the search bar at the top of the page to find a specific customer.
  • Skipping an Order - Method 1:
    • Click on the customer’s most recent drop message.
    • This action logs you in as the customer.
    • On the top of the page, you’ll find a 'Skip' button. Click this to skip the order.
  • Skipping an Order - Method 2:
    • Go to the customer's profile and then click on the cart associated with the upcoming drop.
      • You can identify orders associated with drops by checking for the 'drop' line.

    • Click on the order number to access the order details page.
    • Click the three dots in the top right-hand corner and select 'Skip' from the menu.
  • Confirmation:
    • After skipping the order, refresh the page.
    • A 'Skipped Cart' should now be visible, confirming that the order has been successfully skipped from the activity log on the order details page.
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